Returns & Exchanges
At Nayatoys, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original packaging. If your toy isn't the perfect fit, we are here to help you coordinate a quick and easy exchange or refund.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive your Return Authorization number.
Prepare the Package
Securely pack the unused items in their original product packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our centralized returns warehouse.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing